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Using the same type of tools that we develop for others, we provide
online support via our web site. Currently more than half our customers
are located in New Zealand but all support is provided from Melbourne.
New Zealand customers regularly report that it is quicker and cheaper
to solve problems by entering a request on our web site than it
is to ring a computer business in the next suburb.
Our people are not help desk or telesales people reading from a
computer screen, they are the same professional programmers that
develop our solutions. They know the systems and they understand
the technology. They have experience and they can call upon our
own detailed database and support tools.
Using a secure encrypted link over the internet we can access your
system and correct the problem irrespective of where you are - 24
hours a day seven days a week.
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