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TeleSales Module

This was originally developed for ( and successfully used by ) a Queensland Dairy Group who used it to sell their dairy products to route trade outlets and restaurants in the greater Brisbane area. Working from call lists the system displays the phone number and key customer data and previous order history to a Telesales operator. It then guides the operator through the phone sales process; displaying the last two orders and also "specials" being promoted. It allows for the capture of orders for these and other items and also allows the operator to record key data about the call and to update the customers masterfile record.

The system tracks and reschedules calls and also collects operator performance statistics. It can also be used for pro-active marketing rather than order taking.

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